Privacy Policy
Your privacy matters to us. This policy explains how Kivran collects, uses, and protects your personal information when you use our flower arrangement education platform.
Last Updated: March 15, 2025 | Effective Date: March 15, 2025
Introduction and Scope
Welcome to Kivran's privacy policy. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This policy applies to all information collected through our website kivran.it.com, mobile applications, email communications, and any related services, sales, marketing, or events. We serve learners worldwide with a focus on the Azerbaijan market, providing comprehensive flower arrangement education and career development resources.
Information We Collect
Personal Information You Provide
- Contact information including name, email address, phone number, and mailing address
- Account credentials such as username, password, and security questions
- Profile information including learning preferences, skill level, and career goals
- Payment information including billing address and payment method details
- Course progress data and completion certificates
- Communication preferences and subscription settings
- Feedback, reviews, and testimonials you choose to share
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.
We also collect technical data including browser type and version, operating system, device type, screen resolution, and geographical location data. This information helps us understand how our users engage with our platform and allows us to improve our services continuously.
How We Use Your Information
Primary Uses
We use the information we collect to provide, maintain, and improve our educational services. This includes delivering course content, tracking your learning progress, issuing certificates, and personalizing your learning experience based on your preferences and skill level.
Your information also helps us communicate with you effectively about course updates, new learning opportunities, and important account information. We may send you educational newsletters, course recommendations, and career development tips that align with your interests in flower arrangement.
Service Enhancement
We analyze usage patterns and feedback to enhance our platform's functionality and develop new educational content. This data-driven approach allows us to create more effective learning materials and improve the overall user experience for our flower arrangement courses.
Additionally, we use your information to prevent fraud, ensure platform security, and comply with legal obligations. This includes monitoring for suspicious activity and maintaining the integrity of our educational platform.
Your Privacy Rights
Access and Portability
You have the right to request copies of your personal data and receive it in a structured, commonly used format. We'll provide this information within 30 days of your request.
Correction and Updates
You can request corrections to any inaccurate personal information we hold about you. You can also update most information directly through your account settings.
Deletion Rights
You may request deletion of your personal data under certain circumstances. Note that we may need to retain some information for legal or legitimate business purposes.
Processing Restrictions
You can request that we restrict the processing of your personal data in specific situations, such as when you contest the accuracy of the data.
How to Exercise Your Rights
- Contact us using the information provided at the end of this policy
- Provide sufficient information to verify your identity and specify your request
- Allow up to 30 days for us to process your request and respond
- Review our response and contact us if you need clarification or have concerns
Data Sharing and Third Parties
Service Providers
We work with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users. These parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
This includes payment processors, email service providers, hosting companies, and analytics services. All our service providers are required to maintain appropriate security measures and handle your data in accordance with this privacy policy.
Legal Requirements
We may disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with legal processes, protect our rights, property, or safety, or the rights, property, or safety of our users or others.
Data Security and Retention
Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server environments, regular security assessments, and staff training on data protection practices.
While we strive to protect your personal information, please remember that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any material breaches as required by law.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Account information is typically retained for the duration of your account plus seven years for legal and business purposes.
Course progress and completion data may be retained longer to maintain the validity of certificates and credentials you've earned through our platform.
International Data Transfers
As we serve learners globally while operating primarily in Azerbaijan, your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place.
Important Note for International Users
If you are accessing our services from outside Azerbaijan, please be aware that your information may be transferred to, stored, and processed in Azerbaijan where our servers are located and our central database is operated. By using our services, you consent to this transfer.
Cookies and Tracking Technologies
How We Use Cookies
We use cookies and similar tracking technologies to track activity on our service and store certain information. Cookies are files with small amounts of data that are commonly used as anonymous unique identifiers. These help us understand how you use our platform and improve your experience.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service effectively.
Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us immediately.
If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers promptly.
Changes to This Privacy Policy
We may update our privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date.
We encourage you to review this privacy policy periodically for any changes. Your continued use of our services after we post any modifications constitutes acceptance of those changes.
Contact Us About Privacy
If you have any questions about this privacy policy, your personal data, or how to exercise your privacy rights, please don't hesitate to contact us.
Email: [email protected]
Phone: +994515152207
Address: 146 Fatali Khan Khoyski, Baku 1052, Azerbaijan
Response Time: Within 48 hours for privacy inquiries